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​Returns must be shipped within 7 calendar days after delivery or won’t be eligible for a refund. Item must be returned in original condition, unworn, free of scratches, with original packaging and invoice. Thoroughly seal back your return in the original box. 

If your return doesn’t fulfil the basic requirements, we own the right to refuse your item(s). If your return is late, we also own the right to refuse your refund.  

If you are using another box, please be sure to pack your return well-padded to prevent damage in transit. Email us info@rattieyewear.com and we will send you a free return label. If you are using another box, please be sure to pack your return well-padded to prevent damage in transit. 

If you send back the items with another shipping service of your choice, we strongly recommend a trackable service and to keep your receipt. Please make sure that our address is correct as late returns because of incorrect receiver address may cause the return to be sent back to you, which could mean extra charges for you as well as exceeding the approved deadline for returns.

Please note that you need to have access to a printer to be able to print the return label.

Please note that the return costs is the responsibility of the customer.

To return an item for exchange or refund, please follow the steps below:

Contact our customer service team at info@rattieyewear.com with your intentions to exchange your item(s) and request for a return label if you wish to have one provided to you. Please include your order number in the subject field when sending your e-mail. You are responsible for paying the return shipping when exchanging your item(s).